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Membership Terms & Conditions

These Terms and Conditions (the "Terms") set out the basis on which you can use your Makers Membership (the "Membership"). Please read them carefully as they contain important information. By signing up to Membership you are confirming that you have read, understood and agreed to these Terms. These Terms will always be readily available on the Makers Superstore website but Members are also welcome to keep a print out of the below terms for their own reference. These Terms are in respect of your use of the Membership only. The terms and conditions in respect of our supply of products to you are contained here.

    • 1. GENERAL
      • 1.1 These Terms apply to the Membership provided to you by Makers Superstore and govern the relationship between Makers Superstore ("we" or "us") and members of the Membership scheme ("you" or "your") run by Makers Superstore in respect of the Membership.
      • 1.2 The promoter of the Membership is Makers Retail Limited F3 Longford Trading Estate, Thomas Street Manchester M32 0JT and, for the purposes of these Terms,  Makers Retail and all corporate members associated with it  will be referred to together as " Makers ".
      • 1.3 It is within the discretion of  Makers that certain products may be excluded from the Membership scheme. In such circumstance, details of such excluded products will be noted on the product page.
      • 1.4 By using the Membership you indicate that you accept these Terms and that you agree to be bound by them. If you do not agree to be bound by these Terms, you may not use your Membership. If there is anything you do not understand, please refer to our Customer Care team at
      • 1.5  Makers reserve the right to change these Terms from time to time. Any such changes will take effect when posted on and your continued use of the Membership shall constitute your acceptance to be bound by the latest Terms.
      • 1.6 The construction, validity and performance of these Terms are governed by English law and you can bring legal proceedings in connection with these Terms exclusively in the English courts.
      • 2.1 Membership can be purchased via the Makers Superstore  website.
      • 2.2 When you purchase your Membership, you will get access to the Member's price as well as exclusive offers and special promotions. Some offers will only be promoted to customers who have opted in for email and / or postal marketing communications from Makers. Some Membership offers cannot to be used in conjunction with certain offers and cannot be redeemed against purchasing gift cards. Where the Membership cannot be used in conjunction with Excluded Purchases this will be stated on our website.
      • 2.3. In order to purchase a Membership, you must provide your name and contact details. See clause 5 for details of how this information will be used.
      • 2.4 If you need to change any of the details you have registered with your Membership, please contact us at Please note that it is the account holder’s responsibility to notify us of any changes to your details.
      • 2.5 A Membership can only be registered in the name of an individual who is over the age of 16 at the time of registration. If the individual is not a UK resident, then a valid email address must be provided.
      • 2.6 Only one Membership can be registered per individual. 
      • 2.7 A Membership is valid for 12 months from the date of purchase. When your Membership has expired or is due to expire, you can renew it online. We will contact you with regard renewal.
      • 2.8 To obtain your discount when purchasing online you must login to your account. If you do not login to your membership account before you make payment, you will have to either pay the full marked retail price or not proceed with the transaction.
      • 2.9 Once purchased in accordance with clause 2.1 - 2.8, a Membership:
        • 2.9.1 is non-refundable
        • 2.9.2 cannot be resold, transferred, exchanged for cash or traded by you;
        • 2.9.3 cannot be used in conjunction with staff discount, affiliate or organisational discounts.
        • 2.10 If you purchase your Membership online, you have the right to cancel it without giving any reason within 14 days of the date you signed up to the Membership (“Cancellation Period”).  However, you should note that you will lose this cancellation right if you use the Membership at any time during the Cancellation Period.
        • 2.11 To cancel your Membership under paragraph 2.10, please contact our Customer Care team at with a clear statement of cancellation. Once confirmed, we will refund you within 30 days, using the same payment method you used to pay for the Membership.
      • 3.1 You should immediately report any fraudulent or unauthorised use of your Membership by contacting our Customer Care team at
      • 4.1 We aim to deal with all complaints as effectively and fairly as possible. If you wish to make a complaint regarding any element of the Membership Scheme please contact us either:
      • 4.1.1 using our online contact form
      • 4.1.2 by e-mail at
      • 4.1.3 by post, please write to us with your complaint to:  Customer Services Makers Retail Limited F3 Longford Trading Estate, Thomas Street Manchester M32 0JT
    • 5.1 When you have purchased a Membership, we will send you marketing communications where you have not told us that you wish to unsubscribe from marketing and where you have purchased similar products and/ or services from the same brand or legal entity (as set out in the Privacy Policy). We rely on our legitimate interests to do this, and you have the right to object to processing of this nature at any time by contacting our data protection team using the details at the start of our privacy policy page.
    • 6.1 If at any time you wish to cancel your Membership you may do so by using one of the options in clause 4 above. If you cancel your Membership (other than during the Cancellation Period in accordance with paragraph 2.10) you will not receive a refund.
    • 6.2 We reserve the right, at any time and without notice, to:
      • 6.2.1 amend or waive any provision of these Terms from time to time; and/or
      • 6.2.2 terminate the Membership Scheme; and/or
      • 6.2.3 on reasonable grounds, withdraw or cancel Membership, where reasonable grounds shall include (but not be limited to):
        • any abuse or attempted abuse of the scheme; and/or
        • any use or attempted use of a Membership in a manner which is contrary to these Terms; and/or
        • any reasonable suspicion of dishonesty we may have on your part in connection with the Membership Scheme.